Q&A
wfu student housing

Victory Villages Palm offers the best off campus student housing in Winston-Salem.

What is Victory Villages Palm?
Victory Villages Palm is a collection of student housing communities near the campus of Wake Forest University.

How far away is Victory Villages Palm from the WFU campus?
Victory Villages Palm is located ¼ mile from the Wake Forest University campus.

What does it mean to have an individual lease?
We offer individual leases per person instead of per apartment. This means if your roommate fails to pay their rent or moves out, you won’t be held responsible.

What is included in my payment?
Your payment at Victory Villages includes water, sewer, and trash pickup, electricity, included internet, in-unit washer and dryer, and access to all our community amenities.

What is the amenity fee?
To assist with a smooth living experience, we have established a fee that, among other things, allows DirecTV, Wi-FI and all other utilities to be charged to the landlord releasing residents from the hassle and responsibility. Spectrum is our Internet and Streaming Service Provider.

Do you have a roommate matching system?
Yes, we offer a roommate matching system. When you fill out your lease agreement, you’ll also fill out a resident profile card which includes a questionnaire about your lifestyle and preferences. If you need to be matched with a roomie, we’ll use this information to find you roommates with similar interests. We take roommate matching very seriously and spend a lot of time making sure that we find just the right fit.

When is my rent due?
You have three installment payment options to pay the entire amount due under the lease: one installment, two installments, or twelve installments. If you choose to pay a single installment for the entire amount, that single installment is due June 1. If you choose to pay in two semester installments, those installments are due June 1 and January 1. If you choose to pay in twelve installments, the first installment is due on June 1 and the remaining eleven installments are due on the 1st of the next eleven months. Please note, these are all installment payment options and not monthly rent.

How do I pay my installment?
We accept payment via check, money order, or online payments through our resident portal, which can be found on this website.

What if I don’t have a Guarantor?
No guarantor is no problem because we offer Leap as an option. Leap is a quick and easy process that fills in for a guarantor or co-signer. Leap is a quick and easy process that fills in for a guarantor or parent co-signer. Leap’s application is free online and takes around 5 minutes to complete. You will get a conditional decision within 30 minutes during normal business hours. Click here to apply or contact the office for more information.

Do you allow pets?
Yes, pets are allowed at Victory Villages Palm. They must be at least one year of age, fully vaccinated, registered through our online pet registration service and under 50lbs. Additional Fee’s are associated with pets being brought on to property.  *no aggressive breeds allowed, see office for details*

Does my lease provide coverage for my belongings?
Our mitigated risk insurance will not cover your personal belongings. For this reason, we suggest getting renter’s insurance, which will cover your personal belongings if something happens.

What if I need to break my lease or don’t return for the spring semester?

Your lease is binding and cannot be broken. If you can’t live here after signing your lease, you’ll need to re-let. Please call the leasing office for information on re-letting.

What if I need maintenance in my bedroom or apartment?
For apartment maintenance, go to the resident portal on our website and fill out a maintenance request online. You can also call or stop by the front desk. If it is an emergency, please notify the front office immediately.

What furniture is provided?
Our fully furnished apartments come with a queen-sized bed, dresser, chair, desk, and nightstand in each bedroom. The common area has a couch, sofa chair, end table, dining table, and chairs. The kitchen is fully equipped with full-sized appliances, fridge, a washer and dryer, dishwasher, and an oven with stove.

How do I receive my mail and packages?
Your mail will be delivered to your home’s mailbox located on our property.

What do I need to bring to my new apartment?
We suggest you bring bedding for a queen-size bed, toiletries, dishes and cookware, and decorations to make your new apartment feel like home.

What kinds of events do you host?
We host resident events ranging from pizza parties to taco Tuesdays. These often include free food as well as tons of opportunities to meet new people.

Are leases for families with children available?
Yes. This policy is for family occupants with one or more children under the age of 18 who are domiciled with (i) at least one parent, legal guardian, or another adult with legal custody of the children, or (ii) the designee of a parent, guardian, or other adult with legal custody, with written permission of such parent or other adult.

For family households with children, all household members 18 or older must (A) complete an application, and (B) sign the lease as a resident. For family households with children under 18, at least two people will be permitted to occupy a single bedroom. If a family household with children under the age of 18 requires additional occupancy per bedroom, additional occupants may be allowed on a case-by-case basis, depending on factors including but not limited to the size of the bedroom(s) and unit, age of the children, configuration of the unit, physical limitations of the property, and local occupancy codes.

If a child reaches 18 years of age during the term of the lease, the lease will be allowed to complete its term, but the renewal will only be offered in compliance with the occupancy policy as stated for those aged 18 and above. Children under 24 months of age at the time of lease signing will not be counted under the occupancy policy for purposes of maximum occupancy, but they will be counted for subsequent leases if they reach the age of 24 months during the term of the lease. The landlord reserves the right to lease any empty bedroom(s) in a unit.

Families should contact the office directly regarding the application for family households, as this process varies from individual leasing and the required forms are not all available electronically.

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